Training Partnerships

Alliance of Construction Trades - End-user computer training in MS Office and specialized applications

Lucent Technologies – End-user training and programming for the Partner ACS telephone system

Arizona Consortium for Education and Training – Conduct Computer Application training for member companies

Sedona Retreat and Conference Center – Facilitate High Ropes Challenge Course Workshops

City of Tucson – Administer end-user computer training in MS Office and specialized applications

TIC Enterprises – Provide end-user training for Partner ACS telephone systems

Lands’ End –- worked in-conjunction with corporate training staff to roll-out a new Enterprise Application (Windchill). Translated style specifications and process diagrams to create training documentation and student exercises. Worked with multiple internal applications and designed course material using corporate templates and forms. Gained a working knowledge of the product development process to customize training activities.

PTC - - Created Training documentation to support CMMI Level 3 Evaluation for Organizational Training. Created an internal Training Plan Template, Standard Operating Procedures for Planning of Training, Execution of Training and Assessment of Training. Additional artifacts included: Needs Assessment forms, Process Improvement Plan Template, Training Surveys, Instructor evaluations and Course evaluations

General Electric Consumer Finances (GECF) -Call Center Training - Support Front-Line Associate training program (New Employee Training Program - 4 weeks). Topics included: customer service fundamentals, professionalism, finance basics, Compliance, credit reporting, applications for private label and dual-card credit cards, telephony, database fundamentals, workstation basics and supporting Private Label Credit Card clients and Dual Cards (MasterCard and PLCC combined). Instructed additional courses to include Dual Card, Paypal and FDR.

Software Training

Apartment Locators

Arimetco

Arizona Center for Clinical Management

Arizona Blood Bank

Arizona Electric Power Cooperative

AT&T

Burr Brown

City of Tucson - 3 year contract

Davis-Monthan Air Force Base

Multiple Organizations

Doubletree Hotel

Fort Huachuca - U.S. Army

IBM

Intergroup Health Care

ITT

Johnson Controls

Jones InterCable Inc.

Maxi-Switch

Pima Community College - Corporate and Community Education

Pima County

Sargent Controls

St. Mary’s Hospital - Carondelet Health Services

SunQuest Information Systems

Tucson Air National Guard (TANG)

Tucson Newspaper Incorporated

United Way

University Medical Center

University Physicians

Veterans Administration Medical Center

Personnel Development & Course Development

Instructor Development Workshop - Burr Brown, Caterpillar & American Express

Government Contracts

State of AZ – Job Skills Training – Business Technician Program – 10 week job skills training program for Department of Economic Security

City of Tucson – Instruction and development of MS Office and internal application programs 3rd consecutive contract

MOBIS – GSA Schedule (GS-10F-0485P) Management, Organizational and Business Improvement Services – Strategic Planning, Bench Marking the Business, Project Management, Project Planning and Organizational Goal Setting

Military Contracts

Since 1991 we have supported 5 military contracts specializing in training services

Department of the Army - Fort Campbell, KY
Providing non-personal services to support the Strategic Deployability School. Provide classroom instruction in Truck/Rail Movement, MAC Affiliation and Hazardous Materials.

Department of the Army - Fort Sill, OK
Providing non-personal services to support two Army Learning Centers, Computer Learning Center, MOS Library, Career Academic Achievement Program and providing non-traditional testing services for ACES.

Department of the Army - Fort Carson, CO
Providing instruction for Leadership Skills Enhancement Program: Developed and Instructed courses in: Personnel Supervision, Effective Speaking, Methods of Instruction, Counseling, Technical Math, Military Leadership, Effective Writing and Basic Management.

Department of the Army - Fort Huachuca, AZ
Providing non-personal services supporting four Army Learning Centers: Computer Learning Center, MOS Library, Language Resource Center, Education Center and provide non-traditional testing services for ACES.

Department of the Army - Fort Knox, KY
Providing non-personal services supporting multiple Army Learning Centers, MOS Library, student support services and provide non-traditional testing services for ACES.

Contract Instructor

Wells Fargo Academy - Call Center Training - Support mortgage training at Wells Fargo Home Mortgage - Conducted the "Expert Agent New-Hire Training Program". A six week course containing the following components: Mortgage Basics, Communication Essentials, Sales Basics, Telephony Basics, Dream of Home-Ownership, Loan Documents, multiple computer applications, database fundamentals, principles of Customer Service and Cross-selling. Also responsible for a multitude of other related classes to support additional products offered by WFHM (Insurance, legal plans, early pay-off etc…) Also work with CSR's on an individual basis to enhance job performance skills (re-enforcement training) - monitoring individual phone calls and provide feedback to CSR and QA Department.